Privacy Policy
At Tripo, we respect your privacy and are committed to protecting the personal information you provide when using our website and travel services.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website, contact us, submit an enquiry, or make a booking, we may collect information such as:
Personal Information
- Full name
- Phone number
- WhatsApp number
- Email address
- Residential address
- Date of birth
- Nationality
Travel Information
Depending on the service requested, we may also collect:
- Passport information
- Passport number
- Passport expiry date
- Travel dates
- Destination information
- Flight details
- Hotel preferences
- Visa-related information
- Other information required to arrange your travel
Payment Information
Where applicable, we may receive information relating to your payment or transaction.
We generally do not need to store complete debit/credit card details on our website. Payments may be processed through third-party payment providers or banks.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries.
- Prepare travel quotations.
- Process bookings.
- Arrange flights, hotels, transportation, tours, and other services.
- Assist with visa applications.
- Communicate booking updates.
- Process payments and refunds.
- Contact you regarding your travel arrangements.
- Provide customer support.
- Improve our website and services.
- Prevent fraud or misuse.
- Comply with applicable legal requirements.
3. Sharing Your Information
We may share necessary information with trusted third parties when required to provide the requested service.
These may include:
- Airlines
- Hotels
- Tour operators
- Transport providers
- Visa processing partners
- Travel insurance providers
- Payment providers
- Government authorities or embassies where required
- Other service providers involved in your booking
We only intend to share information reasonably necessary for the relevant service.
4. WhatsApp and Other Communication
If you contact us through WhatsApp, phone, email, or social media, information shared through those platforms may be processed according to the respective platform’s privacy practices.
We may use WhatsApp or other communication channels to:
- Respond to enquiries.
- Send quotations.
- Confirm bookings.
- Share travel documents.
- Provide updates about your trip.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Remember preferences.
- Understand how visitors use our website.
- Improve website performance.
- Measure marketing campaigns.
- Provide relevant website functionality.
You can control or disable cookies through your browser settings, although some website features may not work properly as a result.
6. Analytics and Marketing
We may use services such as Google Analytics, Meta Pixel, Google Ads, or similar tools to understand website traffic and improve our marketing.
These services may collect information about how visitors interact with our website.
Where applicable, these third-party services have their own privacy policies.
7. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no online system can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for:
- Providing travel services.
- Maintaining booking records.
- Customer support.
- Accounting and financial records.
- Legal or regulatory requirements.
- Resolving disputes.
When information is no longer required, we may securely delete or anonymize it where reasonably possible.
9. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where such consent is required.
10. Third-Party Websites
Our website may contain links to third-party websites, including airlines, hotels, payment providers, visa websites, social media platforms, and other travel services.
We are not responsible for the privacy practices or content of those websites.
We recommend reviewing the privacy policy of any third-party website you visit.
11. Your Information
Depending on applicable law, you may contact us to:
- Ask what personal information we hold about you.
- Request correction of inaccurate information.
- Ask questions about how your information is being used.
- Request deletion of information where legally and practically possible.
Some information may need to be retained because of legal, accounting, booking, or contractual requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.
The latest version will always be published on this page with the updated date.