Terms & Conditions
Welcome to Tripo. These Terms & Conditions govern your use of our website and the travel services, tour packages, and related services offered through our website.
By accessing or using our website, submitting an enquiry, making a booking, or purchasing any travel service from us, you agree to these Terms & Conditions.
1. About Our Services
Tripo is a Pakistan-based travel agency providing travel-related services including, but not limited to:
- International and domestic tour packages
- Group and private tours
- Hotel reservations
- Flight and transportation arrangements
- Visa assistance
- Travel insurance assistance
- Airport transfers
- Customized travel itineraries
- Umrah and other travel-related services
Specific services included in a package will be clearly mentioned in the relevant package description or quotation.
2. Booking and Confirmation
A booking request submitted through our website, WhatsApp, phone, email, or other communication channels does not automatically constitute a confirmed booking.
A booking becomes confirmed only after:
- The required information and documents have been provided.
- The applicable payment or deposit has been received.
- We have confirmed the booking with the relevant service provider.
We reserve the right to decline or cancel a booking where necessary.
3. Prices and Payments
All prices displayed on our website are subject to availability and may change without prior notice.
Prices may vary due to:
- Airline fare changes
- Hotel availability
- Currency exchange rate fluctuations
- Government taxes or fees
- Visa fees
- Supplier price changes
- Seasonal demand
- Changes in travel dates or itinerary
The final price will be confirmed before the booking is finalized.
Unless specifically stated otherwise, government fees, visa fees, taxes, travel insurance, personal expenses, and other charges may not be included in the advertised package price.
4. Flights and Airlines
Flight schedules, routes, baggage allowances, seats, and fares are determined by the respective airline.
Tripo is not responsible for:
- Flight delays
- Flight cancellations
- Schedule changes
- Missed connections
- Airline operational decisions
- Lost or delayed baggage
Where possible, we will assist customers in communicating with the airline or relevant service provider.
5. Visa Services
Where visa assistance is offered, Tripo may assist customers with documentation, application preparation, submission, or other administrative services.
However, visa approval is solely the decision of the relevant embassy, consulate, immigration authority, or government department.
We do not guarantee visa approval.
Visa fees and service charges may be non-refundable once an application has been submitted or processing has begun.
Customers are responsible for providing accurate and genuine information and documents.
6. Passports and Travel Documents
Customers are responsible for ensuring that their passports and travel documents are valid and meet the requirements of their destination.
Customers should independently verify requirements relating to:
- Passport validity
- Blank passport pages
- Visas
- Transit visas
- Vaccination requirements
- Travel insurance
- Entry requirements
- Immigration requirements
Providing incorrect, incomplete, expired, or fraudulent documents may result in cancellation of travel arrangements or refusal of entry.
7. Hotels and Accommodation
Hotel photographs and descriptions displayed on our website are intended for general information.
Actual rooms, facilities, views, furnishings, and services may vary.
Hotel check-in and check-out times are determined by the hotel.
Any additional hotel charges, including room service, minibar, meals, deposits, damages, upgrades, or other personal expenses, are the responsibility of the customer unless specifically included in the package.
8. Tour Itinerary
Tour itineraries are provided for planning purposes.
The order of activities, attractions, hotels, transportation, or excursions may change due to:
- Weather conditions
- Local circumstances
- Traffic
- Government restrictions
- Operational requirements
- Attraction closures
- Transportation changes
- Safety concerns
Where reasonably possible, we will provide an alternative arrangement of similar value.
9. Cancellation and Refunds
Cancellation and refund policies may vary depending on the airline, hotel, visa provider, tour operator, transport provider, or other third-party supplier.
Before making a booking, customers should review the applicable cancellation conditions.
Any refund will be subject to:
- Supplier policies
- Airline or hotel cancellation charges
- Visa processing fees
- Service charges
- Bank/payment processing charges
- Other applicable deductions
Where a supplier does not provide a refund, Tripo may not be able to provide a refund for that portion of the booking.
Refund processing times may vary depending on the relevant supplier and payment method.
10. Changes to Bookings
Requests to change travel dates, passenger names, hotels, flights, activities, or other arrangements may result in additional charges.
Changes are subject to availability and the terms of the relevant service provider.
Name corrections or passenger information changes may also be subject to airline or supplier restrictions.
11. Force Majeure
Tripo shall not be responsible for circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Pandemics or epidemics
- War or political unrest
- Government restrictions
- Strikes
- Airport closures
- Airline disruptions
- Border closures
- Security incidents
- Transportation disruptions
In such circumstances, we will make reasonable efforts to assist customers in finding alternative arrangements, subject to availability and applicable supplier policies.
12. Customer Responsibilities
Customers agree to:
- Provide accurate personal and travel information.
- Provide genuine and valid documents.
- Follow airline, hotel, immigration, and tour operator rules.
- Arrive at airports and meeting points on time.
- Comply with the laws of the destination country.
- Pay all applicable charges within the required timeframe.
- Inform us of any relevant travel requirements before booking.
Tripo is not responsible for losses resulting from inaccurate information provided by the customer.
13. Third-Party Services
Some services offered through our website are provided by third parties, including airlines, hotels, transport companies, tour operators, visa processing services, insurance providers, and activity operators.
Their own terms and conditions may apply.
Tripo acts as a travel intermediary where applicable and is not responsible for the independent actions, omissions, delays, or failures of third-party providers, except where required by applicable law.
14. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, prices, availability, schedules, photographs, descriptions, and other information may change without notice.
We do not guarantee that every piece of information on the website will always be complete, current, or error-free.
15. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Submit false or misleading information.
- Copy or reproduce website content without permission.
- Interfere with the operation or security of the website.
16. Intellectual Property
Unless otherwise stated, the content of this website, including logos, text, graphics, photographs, design, and other materials, belongs to or is licensed to Tripo.
You may not reproduce, modify, distribute, or commercially use our content without written permission.
17. Complaints
If you have a complaint regarding a booking or service, please contact us as soon as reasonably possible.
We will make reasonable efforts to investigate the matter and assist in resolving the issue.
Email: Info@tripo.pk
Phone/WhatsApp: +92 336 7726662
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be published on this page with a revised “Last Updated” date.
19. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.
Any disputes will be handled through the appropriate legal or judicial forum having jurisdiction over the matter.